Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to TrueGlamGuide's FAQ page! Below are some common questions and answers to help you with your shopping experience. If you need further assistance, feel free to contact us.

Orders & Shipping

1. How long does shipping take?

UK orders: 7-14 days
International orders: 14-31 days

2. Do you provide tracking information?

Yes! Tracking information will be uploaded as soon as possible. You can check your order status on our Track Your Order page.

3. Where do you ship from?

We source and ship products from various locations to ensure the best quality and prices. This allows us to provide competitive pricing and free/low-cost shipping options.

4. What should I do if my order is delayed?

While we aim to deliver within the estimated timeframe, delays can sometimes occur due to customs or courier issues. If your order hasn’t arrived within the expected timeframe, please contact us for assistance.

Returns & Refunds

5. What is your return policy?

We accept returns within 15 days after delivery. Items must be in their original condition, unused, and in their original packaging.

6. How do I request a return?

To initiate a return, please contact our support team with your order number and reason for return. We will provide you with return instructions.

7. Who covers the return shipping cost?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

8. When will I receive my refund?

Refunds are processed once we receive and inspect the returned item. It may take 5-10 business days for the refund to appear in your original payment method.

Payments & Security

9. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout.

10. Is my payment information secure?

Yes! We use encrypted SSL security to ensure your payment information is protected.

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